Improved Customer Experience Insights Using RPA Analytics

Custom Proposal

Improved Customer Experience & Insights using RPA & Analytics., Worxwide Consulting

the client

Leading auto dealer managing luxury brands.

The client is a dealer of world’s luxury auto brands in India. A 10-year old giant in auto dealership and maintenance with 40,000 employees and a part of large conglomerate group. Client offers services like dealership management, online payments, car servicing, and car  insurance.

the problem

Digital does not speak to the business.

With increased dealerships and increased customer base, data is  multiplied exponentially but with no intelligence. The sales function and  supply chain functions are going through significant productivity issues,  with no integration of IT function.

the approach

Discover | Assess | Execute

  • Digital Discovery – Ran a 2 weeks audit exercise across sales and supply chain functions. Engaged business and technology analysts, to identify as-is processes, various systems in place, their technology stack, level of manual intervention in the process, and stakeholders involved.
  • Innovation Assessment – Identified processes which need to be automated, how it would improve productivity and enable insights.
  • Digital Execution – Proposed integration of various data sources, automate data extraction through RPA into one source, and then analyze through a BI tool to produce insights with weekly feed.
Improved Customer Experience & Insights using RPA & Analytics., Worxwide Consulting

a look at our work

Improved Customer Experience & Insights using RPA & Analytics., Worxwide Consulting
Improved Customer Experience & Insights using RPA & Analytics., Worxwide Consulting
Improved Customer Experience & Insights using RPA & Analytics., Worxwide Consulting

the outcome

We were able to achieve these outcomes after following our approach.

Improved Customer Experience & Insights using RPA & Analytics., Worxwide Consulting

Higher gains

Process optimization for sales team helped in drastic increase in conversions by 13%.

Improved Customer Experience & Insights using RPA & Analytics., Worxwide Consulting

More engagement

Organic outreach and Brand Visibility to increase user engagement.

Improved Customer Experience & Insights using RPA & Analytics., Worxwide Consulting

Higher retention

Consistent leads to conversion rate through multiple paid campaigns on various platforms.

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