Improved Customer Experience Insights Using RPA Analytics
The client is a dealer of world’s luxury auto brands in India. A 10-year old giant in auto dealership and maintenance with 40,000 employees and a part of large conglomerate group. Client offers services like dealership management, online payments, car servicing, and car insurance.
With increased dealerships and increased customer base, data is multiplied exponentially but with no intelligence. The sales function and supply chain functions are going through significant productivity issues, with no integration of IT function.
Process optimization for sales team helped in drastic increase in conversions by 13%.
Organic outreach and Brand Visibility to increase user engagement.
Consistent leads to conversion rate through multiple paid campaigns on various platforms.